Printer Issues
Software Issues
Maintenance
User Notes

Printer Issues
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• If you are experiencing difficulty printing, please check the following
  • Check the printer to see if it is out of paper
  • Check the printer for a paper jam and gently remove the jammed paper
  • Replace ink cartridge or toner cartridge if needed
  • Check to see that the tape strip at the bottom of the printer cartridges has been removed

Software Issues
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• If you are experiencing a software problem, such as a program locking up, please try the following
  • Press the Ctrl, the Alt and the Delete keys simultaneously
  • Choose Task Manager
  • Choose Application Tab
  • Click the program you wish to discontinue
  • Click End Task (may take up to a minute or two to terminate)

  *With the new changes to Banner, you can now use this method to try to unlock your computer

Maintenance
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Monthly

• Delete Temporary files
  • Right click the My Computer icon on desktop
  • Choose Explore - C:\Documents and Settings\"username"\Local Settings
  • Find the Temp folder and delete enclosed files (Only files with .tmp extension)
  • Find the Temporary Internet floder and delete enclosed files
    
• Scan hard drive for viruses
  • Right click the "Pattern Version" icon near the clock (as you mouse moves over the icons, it will identify them)
  • Choose OfficeScan Main
  • Click on the hard drive (usually the C drive)
  • Click Scan Drives
    
• Disk Defragmenter
  • Click the Start button
  • Choose Programs
  • Choose Accessories
  • Choose System Tools
  • Choose Disk Defragmenter
    
• Internet Explorer
  • Open Internet Explorer
  • Choose Tools
  • Choose Internet Options
  • Within Temporary Internet files area
    • Delete Cookies
    • Delete Files, check box for Delete all offline content
  • Within History area
    • Clear History

Routine Maintenance
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• Clean Screen
  • Shut off monitor first
  • Wipe screen
    
• Clean Mouse (If you don't have an optical mouse)
  • Remove cover on bottom of mouse (follow arrows)
  • Remove and clean ball
  • clean roller bars
  • Replace ball and cover
    
• Clean Keyboard
  • Shake dust out of keyboard
  • Wipe off keys
    
• Connections
  • Check and see if cords are appropriately and securely attached

User Notes
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In order to ensure that your PC is in good working order, please remember the following:

• Downloading non-work related software may damage or slow you machine
• Using only the blank screen or scrolling marquee screen save will free up system resources
• Use caution during Internet use to avoid viruses
• Use a password, lock down or shut off monitor when leaving machine unattended
• Use Barton computer systems only for Barton-related activities
• Avoiding the use of 3rd party software will decrease the number of computer "glitches"

Also remember:

• Users should create a plan detailing how work will be completed in the event of an extended computer outage
• When contacting ComputerHelp (ext. 100):
  • Copy any error messages and add to email request for help
  • Note any beeps or other noises
  • Detail what steps you have taken to address the problem

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