For more information, contact Kala Steffen, 620-792-9332.

January 8, 2010
FOR IMMEDIATE RELEASE
Story by: Linda Jerke

Barton Community College will offer Customer Service Training for anyone interested in learning customer service strategies and standards. The training session is set from

8 a.m. to noon Thursday, Jan. 28, at the Front Door, 1615 10th Street, Great Bend.

The training topics will include customer service strategies, developing a customer service culture, identifying quality service standards, understanding service delivery systems and measuring customer service satisfaction.

Instructor is Shanna Legleiter, Barton’s Business Administrative Technology Instructor/Coodinator, who has taught customer service for more than eight years, exploring a variety of quality service techniques and concepts. Most recently, she was a participant in the Disney Institute at Walt Disney World, Fla.

Cost per person is $49. Pre-registration is required. To pre-register, contact Barton’s Workforce Development Training Coordinator Kala Steffen by phone, 620-792-9332, or by e-mail, steffenk@bartonccc.edu.

Barton also works with businesses to offer customized Customer Service Training for their employees.